Need data to be presented via the agent desktop

Unanswered Question
Jun 6th, 2008

I need to present the following data via the agent desktop and would like to know how this can be done:

Time in queue

Menu selection/choices

Calling party number

I have this problem too.
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joergwesely Fri, 06/06/2008 - 14:31

You can use the "Set enterprise parameters" step in the CRS Editor to put Data in the agent desktop.

sementellic Sat, 06/07/2008 - 05:51

Thank you for your response...can you send me more descriptive detail of what you mean? I am new to UCCX and scripting so I may need some guidence. thank you.

daljeetsingh1_2 Sun, 06/08/2008 - 05:52

Hi,

As stated in the below email, you can use "set enterprise call info".

I am pasting one sample call flow to pop up customer name, you need to tweek it as per your requirement. And there is a doc on cco, which will also be of little help.

All the best & Hope it will be helpfull

Thanks, DJ

GeorgeHohlov Sun, 06/08/2008 - 10:33

I have the same need, but I use UCCE, CTIOS Agent Desktop. In the Routing Script I make node «Set callPeripheralVar1 = CallTimeInQueue», but in the agent this variable is always 0.

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