Need data to be presented via the agent desktop

sementellic · ‎06-06-2008

I need to present the following data via the agent desktop and would like to know how this can be done:

Time in queue

Menu selection/choices

Calling party number

joergwesely · ‎06-06-2008

You can use the "Set enterprise parameters" step in the CRS Editor to put Data in the agent desktop.

sementellic · ‎06-07-2008

Thank you for your response...can you send me more descriptive detail of what you mean? I am new to UCCX and scripting so I may need some guidence. thank you.

geoff · ‎06-06-2008

What is your technology? UCCX or UCCE+IPIVR or UCCE+CVP. If UCCE, are you using CAD or CTIOS? All of these have different answers.

Regards,

Geoff

sementellic · ‎06-07-2008

thanks for your response....its UCCX 5.0 and I am using CAD

daljeetsingh1_2 · ‎06-08-2008

Hi,

As stated in the below email, you can use "set enterprise call info".

I am pasting one sample call flow to pop up customer name, you need to tweek it as per your requirement. And there is a doc on cco, which will also be of little help.

All the best & Hope it will be helpfull

Thanks, DJ

GeorgeHohlov · ‎06-08-2008

I have the same need, but I use UCCE, CTIOS Agent Desktop. In the Routing Script I make node Â«Set callPeripheralVar1 = CallTimeInQueueÂ», but in the agent this variable is always 0.