06-06-2008 10:14 AM - edited 03-18-2019 09:04 PM
I am trying to use the CUE editor to create a customer script for an auto attendant. I can install the program with no problem. However, when I run the program a quick box flashes up on the screen and then goes away with no indication that the program is running. I believe the problem is with something that our IT group is keeping my laptop from running as this problem happens on my other co-workers machines also.
Any idea what can be keeping this application from running would be great so I can direct my help desk as to what to change.
Seth
Solved! Go to Solution.
06-06-2008 06:58 PM
Hi Seth,
Here is a little note to add to the great info from Markus. This issue was hitting someone running Sun Java the same way;
Hope this helps!
Rob
06-06-2008 06:01 PM
What OS are you using? For vista (which isn't officially supported), you should try the following:
- right click on the CUE editor icon
- Select the Properties option - a new window opens up
- Select the Compatibility Tab
- Check box 'Run this program in compatibility mode for Windows XP
- Check the box 'Run as Administrator'
It might also be related to the MSJVM version, but I'd try the above first.
06-06-2008 06:37 PM
I am running Win XP SP2. They removed the Microsoft JVM from our machines, would that be the cause? Can it not work with Sun Java?
06-06-2008 06:58 PM
Hi Seth,
Here is a little note to add to the great info from Markus. This issue was hitting someone running Sun Java the same way;
Hope this helps!
Rob
06-08-2008 11:23 AM
I uninstalled both the CUE editor and all JAVA versions on my computer. Then re-installed CUE Editor and it then installed Microsoft VM and then I installed JAVA and it works. I have to yell at our help desk and tell them to stop removing MVM.
Thanx again.
06-09-2008 04:38 AM
Hey Seth,
#!%##! desktop support (hahaha) Our group was thinking of switching to Vista recently, I just kept visualizing those crazy Mac commercials ;-)
Take care,
Rob
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide