06-07-2008 06:16 AM
Hi,
I'm getting the following error in the homepage of RME in our LMS.
JRM Service could be down. Check whether JRM services are running.
I have checked the JRM process under Common Services-->Server-->Admin-->Process it is showing "waiting to initialize". So I stopped and started the process, then it shows "Running Normally" but after sometime it again shows as "waiting to initialize"
I have tried restarting the server multiple times, but still the same issue..
What could be the problem?? can someone give ur inputs pls..
Regards
Solved! Go to Solution.
06-10-2008 07:51 AM
Most likely a timing issue, then. It can take 30 minutes after a dmgtd restart for all daemons to initialize fully.
06-07-2008 09:17 AM
Have you changed the hostname of this server since installing LMS?
06-07-2008 09:41 PM
No I have not changed the hostname.
06-07-2008 10:59 PM
On what OS is LMS installed?
06-08-2008 02:38 AM
It is installed on windows 2003.
06-08-2008 09:58 AM
Please post the jrm.log, NMSROOT\lib\classpath\md.properties, and the output of the SET command from a DOS prompt.
06-09-2008 12:35 AM
Hi,
I have attached the jrm.log and md.properties files...
Also below is the SET command output from the DOS prompt...
AdminEmail=admin@domain.com
ALLUSERSPROFILE=C:\Documents and Settings\All Users
APPDATA=C:\Documents and Settings\cbonac\Application Data
CLIENTNAME=BIT-LPTOP-VIJAY
ClusterLog=C:\WINDOWS\Cluster\cluster.log
CommonProgramFiles=C:\Program Files\Common Files
COMPUTERNAME=HOSRLMS
ComSpec=C:\WINDOWS\system32\cmd.exe
CWMIBDIR=C:\PROGRA~1\CSCOpx\objects\share\mibs
FP_NO_HOST_CHECK=NO
HOMEDRIVE=C:
HOMEPATH=\Documents and Settings\cbonac
LM_LICENSE_FILE=C:\PROGRA~1\CSCOpx\objects\smarts\conf\trial.dat.DFM
LOGONSERVER=\\HOSRPDC02
NUMBER_OF_PROCESSORS=2
OS=Windows_NT
Path=C:\PROGRA~1\CSCOpx\objects\smarts\lib;C:\PROGRA~1\CSCOpx\objects\smarts\bin
;C:\PROGRA~1\CSCOpx\campus\bin;C:\PROGRA~1\CSCOpx\MDC\tomcat\bin;C:\PROGRA~1\CSC
Opx\MDC\Apache;C:\PROGRA~1\CSCOpx\MDC\jre\bin;C:\PROGRA~1\CSCOpx\MDC\bin;C:\PROG
RA~1\CSCOpx\lib\jre\bin\server;C:\PROGRA~1\CSCOpx\objects\db\win32;C:\PROGRA~1\C
SCOpx\bin;C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbem;
PATHEXT=.COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH
PROCESSOR_ARCHITECTURE=x86
PROCESSOR_IDENTIFIER=x86 Family 6 Model 15 Stepping 8, GenuineIntel
PROCESSOR_LEVEL=6
PROCESSOR_REVISION=0f08
ProgramFiles=C:\Program Files
PROMPT=$P$G
SESSIONNAME=RDP-Tcp#3
SM_BROKER=HOSRLMS:9002
SM_HOME=C:\PROGRA~1\CSCOpx\objects\smarts
SM_RULESET_PATH=C:\PROGRA~1\CSCOpx\objects\smarts\rules
SM_SITEMOD=C:\PROGRA~1\CSCOpx\objects\smarts\local;C:\PROGRA~1\CSCOpx\objects\sm
arts
SM_SNMP_BUG_COMPATIBLE=1
SystemDrive=C:
SystemRoot=C:\WINDOWS
TEMP=C:\DOCUME~1\cbonac\LOCALS~1\Temp\1
TMP=C:\DOCUME~1\cbonac\LOCALS~1\Temp\1
USERDNSDOMAIN=CBONET.CBOROOT.OM
USERDOMAIN=CBONET
USERNAME=cbonac
USERPROFILE=C:\Documents and Settings\cbonac
windir=C:\WINDOWS
Regards
06-09-2008 07:45 AM
Please post the output of the pdshow command as well as screenshots of the Service control panel showing all of the CiscoWorks services.
06-10-2008 12:44 AM
Hi Clarke,
Surprisingly I don't see that jrm services down error now in the RME homepage, I have not done anything, but it is not displaying the error now..
I have done only one thing that is uploading the latest MDF for common servicesâ¦. that's allâ¦
Any comments on thisâ¦
Regards
Vijay
06-10-2008 07:51 AM
Most likely a timing issue, then. It can take 30 minutes after a dmgtd restart for all daemons to initialize fully.
06-10-2008 07:51 AM
Most likely a timing issue, then. It can take 30 minutes after a dmgtd restart for all daemons to initialize fully.
06-10-2008 08:59 PM
Hi Clarke,
Thanks for the support, I have one more question...
With LMS 2.6 can I get the link utilization reports/graphs for wan links and lan gigabit ethernet uplinks??
Regards
06-10-2008 09:04 PM
No, the utilization reporting tool, Health and Utilization Monitor, was introduced in LMS 3.0.1. CiscoView can provide you with some real-time graphs, but you cannot run reports n the data.
06-08-2008 06:19 AM
Hi,
I have one more issue too...
In the same LMS 2.6 server, When I try to install the device packages for RME (4.0.5) I getting the following errors in the activity log..
Number of Packages Selected for Install : 13
For Product(s) : Resource Manager Essentials
Install Invoked by user : admin
The Package(s) Selected for Install :
ASA, LibCommon, LibInventory, LibSwim, SharedConfigNegatSCRule, SharedCredentialUpdaterSCRule, SharedDcmaPIX, SharedDcmaSC, SharedInventoryPix, SharedNetconfigSC, SharedNetshowSC, SharedSwimIOS, SharedSwimPix
ERROR: Error while installing (SharedNetshowSC): C:psu_downloadSharedNetshowSC.RME40.v1-1.zip cannot be installed because, the current mdf version:1.12 is LESS THAN the minimum required mdf version:1.16
ERROR: Error while installing (LibInventory): C:psu_downloadLibInventory.RME40.v1-11-1.zip cannot be installed because, the current mdf version:1.12 is LESS THAN the minimum required mdf version:1.19
ERROR: Error while installing (SharedConfigNegatSCRule): C:psu_downloadSharedConfigNegatSCRule.RME40.v1-1.zip cannot be installed because, the current mdf version:1.12 is LESS THAN the minimum required mdf version:1.16
ERROR: Error while installing (ASA): C:psu_downloadASA.RME40.v2-1.zip cannot be installed because, the current mdf version:1.12 is LESS THAN the minimum required mdf version:1.19
ERROR: Error while installing (SharedInventoryPix): C:psu_downloadSharedInventoryPix.RME40.v1-2.zip cannot be installed because, the current mdf version:1.12 is LESS THAN the minimum required mdf version:1.16
ERROR: Error while installing (SharedDcmaPIX): C:psu_downloadSharedDcmaPIX.RME40.v1-6-1.zip cannot be installed because, the current mdf version:1.12 is LESS THAN the minimum required mdf version:1.19
ERROR: Error while installing (SharedDcmaSC): C:psu_downloadSharedDcmaSC.RME40.v1-1-1.zip cannot be installed because, the current mdf version:1.12 is LESS THAN the minimum required mdf version:1.19
ERROR: Error while installing (SharedSwimPix): C:psu_downloadSharedSwimPix.RME40.v1-2-1.zip cannot be installed because, the current mdf version:1.12 is LESS THAN the minimum required mdf version:1.19
ERROR: Error while installing (LibSwim): C:psu_downloadLibSwim.RME40.v1-8-1.zip cannot be installed because, the current mdf version:1.12 is LESS THAN the minimum required mdf version:1.19
ERROR: Error while installing (SharedSwimIOS): C:psu_downloadSharedSwimIOS.RME40.v1-11-3.zip cannot be installed because, the current mdf version:1.12 is LESS THAN the minimum required mdf version:1.19
ERROR: Error while installing (LibCommon): C:psu_downloadLibCommon.RME40.v1-3-1.zip cannot be installed because, the current mdf version:1.12 is LESS THAN the minimum required mdf version:1.19
ERROR: Error while installing (SharedCredentialUpdaterSCRule): C:psu_downloadSharedCredentialUpdaterSCRule.RME40.v1-1.zip cannot be installed because, the current mdf version:1.12 is LESS THAN the minimum required mdf version:1.16
ERROR: Error while installing (SharedNetconfigSC): C:psu_downloadSharedNetconfigSC.RME40.v1-1.zip cannot be installed because, the current mdf version:1.12 is LESS THAN the minimum required mdf version:1.16
No package(s) to install for : Resource Manager Essentials
I read in some other post that the upgrade of LMS 2.5.1 to LMS 2.6 will solve this kind of issue, but I'm already running LMS 2.6 and getting this errors...
Can someone help me to solve these issues...
Regards
Vijay.
06-08-2008 09:59 AM
You need to download and install the latest Common Services MDF from http://www.cisco.com/cgi-bin/tablebuild.pl/cw2000-cd-one (currently 1.23).
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