Just to expand on this a bit; do these software packages make use of the new call recording / monitoring features of UCM 6 which negate the need for setting up RSPAN? According to the UCM 6 features guide, third generation phones provide an RTP stream to a recording server.

No. I believe these all use Span. Try Voiceprint.

Hi all,

Nice and Witness have been tested, and do indeed support the new recording feature in CUCM 6.0. They support the SIP function required to allow a SIP trunk to be configured on the CUCM.

The recording session is invoked to the recorder using the SIP Trunk just like any other call. A SIP INVITE is sent out the

SIP Trunk to a specific phone number that is assigned to the recorder. The recorder accepts recording calls from CUCM in SIP.

See also the documentation below that states as follows:

"Devices That Support Call Monitoring and Call Recording

This section lists and describes the various devices that support call monitoring and call recording.

Agent Devices

Agent devices must be able to mix media for monitoring and to fork media for recording.

The system supports the following Cisco third-generation IP phones: 7906G, 7911G, 7931G, 7941G, 7941G-GE, 7961G, 7961G-GE, 7970G, and 7971G-GE.

Supervisor Devices

Supervisor devices must be able to receive one-way media.

Recorders

Recorders must interface with Cisco Unified Communications Manager SIP trunk to receive recording calls.

Nice/Witness Recorders have been tested; Verint and other third-party vendors manufacture suitable recorders."

References the documentation here:

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/6_0_1/ccmfeat/fsmr.html#wp1047586

Regards,

Michael.

Does anyone have any info on scalability or sizing info for using the CM 6.X recording feature?