Buy or Renew
Buy or Renew
Cisco + Splunk: It’s a new day for your data. Learn more.
 
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
cancel
Start a conversation
407
Views
0
Helpful
1
Replies

Cisco Enterprise Data "Call Type" data field blank

Go to solution
SAndreone
Level 1
Level 1

‎06-09-2008 05:53 AM - edited ‎03-14-2019 02:21 AM

IPCC Agents need to identify calls by "Call Type" field, but data field is blank. How can I display data in field? Any suggestions very much appreciated.

Labels:
0 Helpful
1 Accepted Solution

Accepted Solutions

Go to solution
gpulos
Level 8
Level 8

‎06-09-2008 08:24 AM

You can create a user variable and associated it to your CallType's in the icm scripts.

1) create the variable in icm

2) create icm script that populates variable with the callType.

(i create scripts that define the callType and then put that definition into the variable)

This variable can then be displayed in any of the 10 VAR fields on the CTIOS CAD; ie Var1

When a caller dials in, the agent can see the callType as defined in the Var1 field on their CAD.

View solution in original post

0 Helpful
1 Reply 1

Go to solution
gpulos
Level 8
Level 8

‎06-09-2008 08:24 AM

You can create a user variable and associated it to your CallType's in the icm scripts.

1) create the variable in icm

2) create icm script that populates variable with the callType.

(i create scripts that define the callType and then put that definition into the variable)

This variable can then be displayed in any of the 10 VAR fields on the CTIOS CAD; ie Var1

When a caller dials in, the agent can see the callType as defined in the Var1 field on their CAD.

0 Helpful
Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community:

Customers Also Viewed These Support Documents