I'm about to do an IPT cut-over onto a CM6.1 cluster. Their traditional PBX had a feature for inside callers to the CEO would automatically go off-hook and answer. (Outside callers would not make the CEO's phone auto-answer.) Likewise, if the CEO was on a call and an inside person called the CEO, it would whisper in the CEO's ear. The CEO only has one line appearence. Therefore, I am trying to do all this with one line. So it looks like CM 6.x Intercom feature will work, but I also want the same line to perform normal call-handling for outside callers. Anyone have any ideas on how to do this?
THANKS!