I need to configure a script for a new uccx 5.0 deployment. The client would like an "alerting prompt" to play when people call into the main number, before going to the regular main grtg. The "alerting prompt" is for emergencies in the area, like fires etc.
The client would like to manually control this grtg play when these emergencies do occur. Is thier a way I can do this in the script or should I continue to have their main grtg initially go thru Unity?
Assistance would be appreciated...