Device Unrecognized

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Jun 10th, 2008
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Hi Team,


We have 4, 7600 series routers, and 2 of then are detected properly and 2 seems to be unknown,

-2 are connected in the local LAN

-2 are connected to these routers over WAN link (STM).

- In the local 7600 there is a STM card which seems to be unrecognised

-this is the reason the remote router are aslo not detected properly.

Please find the sh tech of the devices

Please find the screen shorts of the problem attached.

Can we get the device pakage for the same.


sh tech on 10 june lucknow-1.txt is the one which is local and STM is not detected.

sh tech 10 june knp Router1.txt is the one in the remote location.




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shahkamrah Tue, 06/10/2008 - 04:00
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SPA-1XCHSTM1/OC3 is the exact module which is unrecognized and WAN router are connected to the same.Let me if there is any pakage for the same.

Joe Clarke Tue, 06/10/2008 - 08:11
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What is the sysObjectID from the two routers which are not detected properly? What version of the Cat6000IOS CiscoView package do you have loaded?

Joe Clarke Tue, 06/10/2008 - 09:35
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Yes, a 7609 has the sysObjectID 1.3.6.1.4.1.9.1.509, but what is YOUR 7609's sysObjectID? You may have 7609-S devices which means you will need to be on LMS 3.0.1 with the latest device packages.

shahkamrah Tue, 06/10/2008 - 23:13
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Hi,


cisco CISCO7609 (R7000) processor (revision 1.2) with 458720K/65536K bytes of memory

it get recognized but STM card is not recognised.All reports get generated

object id 1.3.6.1.4.1.9.1.509


cisco CISCO7609-S (M8500) processor (revision 1.0) with 851968K/65536K bytes of memory.data collection takes place but not reports are generated,

object id 1.3.6.1.4.1.9.1.835


How should i proceed..in the attach sheet it says cisco view does not support the STM card.However i am not concerned about the view ,i need the reports of the remote unrecognized device.

I appreciate your help.

Joe Clarke Wed, 06/11/2008 - 09:18
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You need to download the LMS 3.0.1 update from http://www.cisco.com/cgi-bin/tablebuild.pl/lms301, then apply the latest Device Updates from Common Services > Software Center > Device Update and Common Services > Software Center > Software Update. After that, you will have 7600-S support.

shahkamrah Thu, 06/12/2008 - 01:29
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i have already updated the ppl to do the updation.thanks for the sugestion.


I have one more question, I there a way we can have the daily reports for the port utilisation of the network devices.

Joe Clarke Thu, 06/12/2008 - 06:52
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Once you install LMS 3.0.1, you will be prompted if you want to install an evaluation copy of Health and Utilization Monitor. If you do this, you can use HUM to generate daily utilization reports. The eval is good for 90 days.

shahkamrah Thu, 06/12/2008 - 23:33
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Hi,


We have upgraged the LMS to 3.0.1 but still we are not able to recognize the 7609 s on the remote site.


7609 router----------7609 S

They are connected through the STM card..


Please check the file attached..



Martin Ermel Fri, 06/13/2008 - 00:45
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I assume you missed an essential step jclarke mentioned:

[...]

then apply the latest Device Updates from Common Services > Software Center > Device Update and Common Services > Software Center > Software Update

[...]

You have updated LMS to version 3.0.1, but you still need to update (at least) the device packages through the above mentioned step!

I allways update the devicve package for each application in individual steps to have a better control (what gets updated and if it was successfull) but then you need to take care of the sequence:

- first update device packages for Common Services (CS)

- then for Resource Manager (RME)

- then CiscoView (CV)

for RME and CV the sequence is not essential but CV usually tooks the most time to complete so I do it as the very last step of an installation.


after that, download and install the software updates for CM (CM 5.0.3) and DFM (DFM 3.0.3) as jclarke mentioned.

When you have completed these steps, test the support for your cisco7906 again and report the result.


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