06-10-2008 05:00 AM - edited 03-14-2019 02:21 AM
What script logic will allow me to see what trigger was called?
I want to identify what trigger the contact came in on and take the caller to a specific menu step.
Solved! Go to Solution.
06-10-2008 05:14 AM
You want to use the "Get Call Contact Info" step to get the "Original Called Number". Sample script attached.
adignan - CDW
*please rate helpful posts
06-10-2008 05:14 AM
06-10-2008 05:23 AM
Adignan -
You are the man!
Amir
06-10-2008 10:35 AM
Now I see how to capture the called number - but how do I map this to a specific menu step?
I see lots of other posts suggesting to use a Match step but don't see that option in my script editor.
06-10-2008 11:34 AM
06-11-2008 05:41 AM
Hi Adignan,
I'm attaching my completed script. I appreciate your help.
Can you do a quick once over and let me know if anything jumps out at you as this is only my 2nd script!
I was wondering if there was any more efficient way to handle bilingual (english/spanish) function rather than creating two completely separate MENU structures - one for english and one for spanish.
Regards,
Amir
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