06-10-2008 05:00 AM - edited 03-14-2019 02:21 AM
What script logic will allow me to see what trigger was called?
I want to identify what trigger the contact came in on and take the caller to a specific menu step.
Solved! Go to Solution.
06-10-2008 05:14 AM
You want to use the "Get Call Contact Info" step to get the "Original Called Number". Sample script attached.
adignan - CDW
*please rate helpful posts
06-10-2008 05:14 AM
06-10-2008 05:23 AM
Adignan -
You are the man!
Amir
06-10-2008 10:35 AM
Now I see how to capture the called number - but how do I map this to a specific menu step?
I see lots of other posts suggesting to use a Match step but don't see that option in my script editor.
06-10-2008 11:34 AM
06-11-2008 05:41 AM
Hi Adignan,
I'm attaching my completed script. I appreciate your help.
Can you do a quick once over and let me know if anything jumps out at you as this is only my 2nd script!
I was wondering if there was any more efficient way to handle bilingual (english/spanish) function rather than creating two completely separate MENU structures - one for english and one for spanish.
Regards,
Amir
Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: