Transfer, if no answer, ringback original receiver

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Jun 10th, 2008
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Hey,


Is there any way, preferably a clean way, to configure where when someone calls a attendant, she transfers to the designated person, if they don't pickup, it rings back the attendant?

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Jaime Valencia Tue, 06/10/2008 - 10:41
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this can be achieved thru unity using the supervised transfer


HTH


javalenc


if this helps, please rate

Bryan Geoghan Tue, 06/10/2008 - 10:44
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But within CM, is there anyway? We will be using Attendant Console and that user will answer the call and transfer it to a specific employee, if the employee doesnt ring, it will ring back to the Attendant Console. ???

kelvin.blair Tue, 06/10/2008 - 10:53
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I just recently got ask this same question. The only way I was able to get around this was by setting up a second extension on the phone. The extension can be the same but in a different partition that only a Translation can reach. Create a translation where if you dial *5 and extension pattern it calls to a CSS with only this partition in it. On the DN properites have it do a ring no answer or busy back to the attendant phone. This works great, but burns lines. I wish there was a better way. If so, I'm not aware of it and could not locate it. This was my solution to the problem.


I hope this helps.

You can also do it, by adding another line on that extension and having the Option to forward no answer to extension 0. Hope it makes sense. If not, let me know. these settings are on the line for that second extension you create unless you want to ring it the attendant back after trying the person only once.

paolo bevilacqua Tue, 06/10/2008 - 12:33
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That is known as "return to operator" and is a basic functionality of legacy PBXs.


It's surprising that Cisco doesn't offer that.


Personally I would be able to hack a TCL/IVr script that does that, or in most cases, being the operator the same extension that receive CFB/CFNA, it works anyway.

Rob Huffman Tue, 06/10/2008 - 15:17
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Hi Bryan,


Just to add a note to the good info from Paolo and Jaime;


This feature is available in CCM 4.3,5.x and 6.x with the Cisco Unified Department Attendant Console. It is not available via any other mechanism so far.


Transfer Reversion (Call Recall)


This allows a transferred call to revert back to the department administrator so that it can be answered and then transferred to a new destination.


Cisco Unified Department Attendant Console


http://www.cisco.com/en/US/prod/collateral/voicesw/ps6789/ps7046/ps7282/product_data_sheet0900aecd805e6a67.html



http://www.cisco.com/en/US/prod/collateral/voicesw/ps6789/ps7046/ps7282/prod_bulletin0900aecd8068bd7a.html



Hope this helps!

Rob


Rob Huffman Wed, 06/11/2008 - 04:48
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Hi Bryan,


Sorry for the delay :) I just wanted to let you know that Transfer Reversion (Call Recall) is also available on the Cisco Unified Business Attendant Console not just the Department version;



Cisco Unified Business Attendant Console and Cisco Unified Department Attendant Console


http://www.cisco.com/en/US/prod/collateral/voicesw/ps6789/ps7046/ps7282/prod_bulletin0900aecd8068bd7a.html


http://www.cisco.com/en/US/prod/collateral/voicesw/ps6789/ps7046/ps7282/product_data_sheet0900aecd805e6a5f.html


Hope this helps!

Rob

Bryan Geoghan Wed, 06/11/2008 - 05:59
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Those are cool but it has to support more than 150 or 500 phones. Its for the entire company which is more than 500 phones. Does the regular Cisco Unified Communications Attendant Console provide the same feature?

Rob Huffman Wed, 06/11/2008 - 06:06
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Hi Bryan,


Sadly, not in any of the current versions :( I'm guessing that this functionality is on the horizon for larger Enterprise deployments. I wasn't sure if this would help you out or not but I did think you would want to see that Cisco is working on this exact type of feature.


Take care,

Rob

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