Im using B-acd in Drop Through mode on a 2851 with CME 4.3. The problem is as far i have operators awsering calls, everithing goes fine. If one operator dont awser the calls, it goes to queue, second greeting is played and call is fowarded to VM.I can see everithing on the debugs.
But when all operators are busy, B-acd is not queuing calls. Just after the ++ Playing Drop Through Prompt ++ the call is dropped. The funy part is that de debug show's >> Call answered by the agent; Call Connected << like if one operator awsered the call.