06-11-2008 02:29 AM - edited 03-14-2019 02:22 AM
Does any body have some special WebView templates for IPCC? For example to see the longest call on the queue?
Thank you very much
06-11-2008 03:41 AM
Unfortunately, the elusive, "Longest Call Queued" of the day is not in any of standard Webview reports. It would have to be a custom report.
adignan - CDW
*please rate helpful posts
06-11-2008 01:10 PM
Can you share this template or where I can download it? As I know , I can make templates by Infomaker, but for only one template it's not the bets solution
06-12-2008 03:12 AM
no answer?
06-12-2008 04:47 AM
I don't have a template that will give you the "Longest Queued Call" of the day broken down by Call Type.
06-12-2008 04:54 AM
Not to say that each every IPCC version requires its own Powerbuilder.
Regards,
Riccardo
06-17-2008 11:00 PM
Can somebody help ,e for my question ??
06-20-2008 09:07 AM
webstd.design,
It is an involved process to get LCIQ added to your reports since Cisco doesn't seem to see the value in the metric
Here's a high level:
1. Develop a query on the Route_Call_Detail table that pulls the LCIQ info
2. Create a New DB and table on your HDS or AW that can house the LCIQ data from your query in step 1.
3. Populate the table with as much historical data as you want to offer
4. Setup SQL Jobs to perform the data population and removal (so your DB doesn't get too big)
5. Add the LCIQ information to whatever Cisco report you want it in via Infomaker.
Hope this helps!
02-24-2009 12:05 AM
Is Infomaker a standrt software of IPCC, or I should buy this product?
02-02-2009 06:59 AM
hi webstd.design,
I am also stuck with the same problem.
It would be great if you can share custom templates.
thanks in Advance.
02-10-2009 06:37 AM
I didn't find any interesting templates for my request?
We can consolidate for get IPCC templates
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