Softkey/Line question

Answered Question

Hello Everyone,


On my 7940 phone when I have a call on line 1 and a second call comes into my phone on line 2 I keep my soft key options "hold, transfer, etc" or my connected soft key template. However, I have a user who has a 7960 phone, when the user is on Line 1 and a second call comes into line 2 their connected soft key template goes away and she receives the ring in soft key template. My question is where do I change this feature so that the end users phone performs like mine, maintaining their original soft key template when a call comes in on the second line.


CM4.1.3sr5d

Correct Answer by Rob Huffman about 9 years 1 month ago

Hi Daniel,


It sounds like this setting is different :)


Try changing the System setting Auto-Line Select. With this Enabled the Display Focus (and Softkeys) always switch to the new incoming call. So if disabled the focus will stay on Call #1.


Also available on an individual phone via this setting;


Device>Phone>Phone Configuration>Product Specific Configuration>Auto Line Select>Disabled


Hope this helps!

Rob



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thisisshanky Wed, 06/11/2008 - 08:07
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Does that user with 7960 have a custom softkey template ?

Correct Answer
Rob Huffman Wed, 06/11/2008 - 08:33
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Hi Daniel,


It sounds like this setting is different :)


Try changing the System setting Auto-Line Select. With this Enabled the Display Focus (and Softkeys) always switch to the new incoming call. So if disabled the focus will stay on Call #1.


Also available on an individual phone via this setting;


Device>Phone>Phone Configuration>Product Specific Configuration>Auto Line Select>Disabled


Hope this helps!

Rob



Rob Huffman Wed, 06/11/2008 - 09:29
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Hi Danny,


That is crazy talk ;-) Glad to be of some small help though.


Take care,

Rob

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