06-11-2008 08:03 AM - edited 03-15-2019 11:12 AM
Hello Everyone,
On my 7940 phone when I have a call on line 1 and a second call comes into my phone on line 2 I keep my soft key options "hold, transfer, etc" or my connected soft key template. However, I have a user who has a 7960 phone, when the user is on Line 1 and a second call comes into line 2 their connected soft key template goes away and she receives the ring in soft key template. My question is where do I change this feature so that the end users phone performs like mine, maintaining their original soft key template when a call comes in on the second line.
CM4.1.3sr5d
Solved! Go to Solution.
06-11-2008 08:33 AM
Hi Daniel,
It sounds like this setting is different :)
Try changing the System setting Auto-Line Select. With this Enabled the Display Focus (and Softkeys) always switch to the new incoming call. So if disabled the focus will stay on Call #1.
Also available on an individual phone via this setting;
Device>Phone>Phone Configuration>Product Specific Configuration>Auto Line Select>Disabled
Hope this helps!
Rob
06-11-2008 08:07 AM
Does that user with 7960 have a custom softkey template ?
06-11-2008 08:10 AM
Yes we both are. But we are using two different custom templates.
06-11-2008 08:33 AM
Hi Daniel,
It sounds like this setting is different :)
Try changing the System setting Auto-Line Select. With this Enabled the Display Focus (and Softkeys) always switch to the new incoming call. So if disabled the focus will stay on Call #1.
Also available on an individual phone via this setting;
Device>Phone>Phone Configuration>Product Specific Configuration>Auto Line Select>Disabled
Hope this helps!
Rob
06-11-2008 09:01 AM
Hi Rob,
You are awesome!
Danny
06-11-2008 09:29 AM
Hi Danny,
That is crazy talk ;-) Glad to be of some small help though.
Take care,
Rob
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