CCM 6.1/Unity 5.0
T1 PRI with 2851 router
Customer has an 1-888 number. All calls to this number are sent to a T1 PRI in Head office, but their regional offices are across the country. Customer would a solution to route the incoming calls to different city's offices based on caller id(area code), for example, all the calls with Vancouver or Calgary area codes will be routed to Edmonton office. The calls with Montreal or Toronton area codes will be routed to Tonronto office Is it possible to do this without IPCC?
Any suggestions are appreciated.