I have observed something very weird in a new install of CCM 6.1.2 that I did for a customer.
When a user dials 9, they hear the secondary dial tone, however the tone is exactly the same as the inside dial tone which they hear when their phones go off hook.
I have not seen this in rpevious version of call manager, the secondary dial tone is distict and dfiferent from the inside dial tone..I even tested this on a CCM 6.1.1
So is this a bug?
I have not seen you here forever, I hope that life is treating you well! Try this setting;
Service>Service ParametersConfiguration>Clusterwide Parameters (System - General)>Always Use Dial Tone Setting***Inside/Outside
Hope this helps!