We are running a new install of 188.8.131.520-3 that is having intermittent issues placing callers on hold.
- user is on the phone with caller #1
- Phone rings with caller #2
- user presses ANSWER to talk to caller #2
> Caller #1 does not get MOH
> Call #1 does does not indicate it is on hold to the user
> call #1 is does not have an option to resume the call.
- At this point the user is required to hang up the phone and call back caller #1.
this happens to random users at random times. We're trying to resolve it before it happens to the big boss.