Intermittent Hold issues - CCM 6.1

Unanswered Question
Jun 12th, 2008
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Hey all..


We are running a new install of 6.1.1.2000-3 that is having intermittent issues placing callers on hold.


Situation:

- user is on the phone with caller #1

- Phone rings with caller #2

- user presses ANSWER to talk to caller #2

> Caller #1 does not get MOH

> Call #1 does does not indicate it is on hold to the user

> call #1 is does not have an option to resume the call.


- At this point the user is required to hang up the phone and call back caller #1.


this happens to random users at random times. We're trying to resolve it before it happens to the big boss.


thanks

-Sam

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gogasca Thu, 06/12/2008 - 09:15
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Do you use H.323 GWs?

GW is in remote location?

MOH is Multicast or Unicast?

Do you have the trace for a failure?

Which IOS version

samalex22 Thu, 06/12/2008 - 10:09
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I don't think it's an MOH issues due to the symptoms that are presented ON the IP phone.


GW is H.323,

GW in house

IOS-12.4(15)T5

MOH is Unicast

No trace


Kapil Atrish Thu, 06/12/2008 - 16:19
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Hi,


Seems to be MTP related issue. BTW which codec? Does hold/unhold to single external caller work always?


Does MOH, Hold/Resume work fine internally always?


Thanks,

inner_silence




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