Intermittent Hold issues - CCM 6.1

samalex22 · ‎06-12-2008

Hey all..

We are running a new install of 6.1.1.2000-3 that is having intermittent issues placing callers on hold.

Situation:

- user is on the phone with caller #1

- Phone rings with caller #2

- user presses ANSWER to talk to caller #2

> Caller #1 does not get MOH

> Call #1 does does not indicate it is on hold to the user

> call #1 is does not have an option to resume the call.

- At this point the user is required to hang up the phone and call back caller #1.

this happens to random users at random times. We're trying to resolve it before it happens to the big boss.

thanks

-Sam

gogasca · ‎06-12-2008

Do you use H.323 GWs?

GW is in remote location?

MOH is Multicast or Unicast?

Do you have the trace for a failure?

Which IOS version

samalex22 · ‎06-12-2008

I don't think it's an MOH issues due to the symptoms that are presented ON the IP phone.

GW is H.323,

GW in house

IOS-12.4(15)T5

MOH is Unicast

No trace

Kapil Atrish · ‎06-12-2008

Hi,

Seems to be MTP related issue. BTW which codec? Does hold/unhold to single external caller work always?

Does MOH, Hold/Resume work fine internally always?

Thanks,

inner_silence