Agent Targeting Rules - has anyone used them ?

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Jun 12th, 2008
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We are looking at ways of moving calls around through our callmanager cluster estate - multiple clusters, connected via PSTN rather than WAN. We therefore need to route to an agents full DDI if they are located on a different cluster to the initial call ingress point. We have been looking at various CCM dial plan alternatives when I stumbled across Agent Targeting rules. The only documentation I can seem to find is in the help file.

Has anyone used them ? Is there any other documentation for these (other than the help file) ? Do they work reliably ?

Thanks in advance


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Riccardo Bua Fri, 06/13/2008 - 05:21
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Hi Mark,

yes there are indeed customers using them, there is no specific documentation that I know of. They are working reliably, at least in a Service Provider environment. Not sure for the specific of your deployment.

I would recommend raising a PDI case with your specifics if you need assistance on this feature.



clotheyes Fri, 06/13/2008 - 07:32
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Thanks for that. Its good to know that people are using them, so we wont be pioneers.

I found a smattering of documentation in the 7.1.3 release notes and combined with the details in the AW help file (the piece in the PG section on migrating is particularly enlightening!). I seem to have a good handle on what they do and how to use them. We'll be putting them into our lab next week for testing. Will let the group know how it goes.




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