We are looking at ways of moving calls around through our callmanager cluster estate - multiple clusters, connected via PSTN rather than WAN. We therefore need to route to an agents full DDI if they are located on a different cluster to the initial call ingress point. We have been looking at various CCM dial plan alternatives when I stumbled across Agent Targeting rules. The only documentation I can seem to find is in the help file.
Has anyone used them ? Is there any other documentation for these (other than the help file) ? Do they work reliably ?
Thanks in advance