06-12-2008 06:29 PM - edited 03-18-2019 09:06 PM
When I configure ACD in CME 4.1 the next message is display
CME(config-app-param)# param service-name queue
Jun 12 19:41:13.219: //-1//HIFS:/hifs_ifs_cb: hifs ifs file read succeeded. size=35485, url=flash:app-b-acd-aa-2.1.2.2.tcl
Jun 12 19:41:13.219: //-1//HIFS:/hifs_free_idata: hifs_free_idata: 0x715DF5E8
Jun 12 19:41:13.219: //-1//HIFS:/hifs_hold_idata: hifs_hold_idata: 0x715DF5E8
Warning: parameter service-name has not been registered under aa namespace
CME(config-app-param)#
after I select dial by options menu the ephone-hunt groups are ignored, I hear the message the correspond to the voice mail number saying the the number does not exist.
The option dial by extension works fine and also when I dial 0 option (operator) works fine
I guess something wrong happend with the file app-b-acd-2.1.2.2.tcl because the result is the same even though I don't put
service queue flash:app-b-acd-2.1.2.2.tcl
param aa-hunt3 1003
param queue-len 5
param aa-hunt4 1004
param queue-manager-debugs 1
param number-of-hunt-grps 4
param aa-hunt2 1002
06-18-2008 07:29 AM
Warning: parameter service-name has not been registered under aa namespace is just a warning, you can ignore the messages. Once the AA is activated the warning will go off.
06-18-2008 12:16 PM
smalkeric,
Hi, thanks for your comments.
But how about the problems that ephone-hunt groups are ignored
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