is there any option for ending the CRS recording step without the need for the caller to press # or some other button? So when the caller ends the call, the recording step would stop. Is there any way to achieve this?
You can you the ContactInactive exception to trap the caller ending the call without pressing '#' and then continue with the script to process the WAV file.
Attached is an example script for IPCCX 4.0(5) which send the recording as an e-mail.
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