we're having problems with our CCME/AIM-CUE setup. When external callers leave a message in the voicemail system these messages are not saved so the end-user never gets them Voicemails left from internal extensions or from other offices work fine.
Cisco 2821 - IOS 12.4(15)T5 Adv. IP services
AIM-CUE : Unity Express 3.1.2
Attached are excerpts from the CCME and Unity configurations.
Any help would be much appreciated as I haven't been able to find out what is causing this problem.