JTAPI and call center

Answered Question
Jun 13th, 2008
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Hi,


does Cisco provide call center classes with their JTAPI? For instance, i would like to monitor Call center events with the JTAPI application, the same way i can monitor events on Call manager.


Regards,


Marko

Correct Answer by ckatene about 8 years 10 months ago

This link shows the classes and interfaces supported by Cisco JTAPI. There is partial support for the JTAPI call centre packages.

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/jtapi_dev/4_1_3/developer/jtdevb.html#wp1007636

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kent.roberts Fri, 06/13/2008 - 09:37
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You can get alot of information as to whats going on in the callcenter via the HDS database. You can also connect into the CTI interface on the CTIOS server. To get information via the ctitoolkit. Remember that JTAPI can way heavily on the CPU load on a server, and the agents add additional overhead to a standard CUCM box as well. You might run into a device weight issue if you get too carried away.

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