I have a question here. I'm using Cisco Unified CallManager (CUCM) 5.0.4. I called from ip phone which is register directly to the CUCM. I called a number that have an IVR system. As example an airline company.
After my call established, the IVR system asked me to press key number. As example, 1 - for Arab language, 2 - for English language. I chose to press key number 2. After the IVR accept my pressed key number, the next instruction in English. It means the IVR system successfully receive the pressed key number.
The question is:
1. How can I see what keys were pressed from the log I took from CUCM ? I took the log using Real-Time Monitoring Tool.
2. If I can't see it, is there any alternative method to achieve the objective in question 1 ?
I already consult the cisco TAC and I have to wait for it. Maybe from this forum I can see clearer picture.