IPCC down, Gateway answer

andrei.goncalves · ‎06-13-2008

Is it possible for the gateway answer the call and prompt some message to the caller.

should I use unity ? is it possible to do with TCL ?

Riccardo Bua · ‎06-13-2008

Hi Andrei,

you are talking about disaster recovery scenarios, yes you could use:

CUE or TCL in the event you want to deal with the calls at the GW level

or

Autoattendant on the Call Manager

All those solutions will have their pro and cons naturally and the exact selection would be clearly defined by your specific requirements in terms of call volume, prompts, ports, etc.

Regards,

Riccardo

andrei.goncalves · ‎06-13-2008

Thanks for the info.

Where could I find some TCL examples and more information on how to do this ?

Thanks.

Andrei.

Riccardo Bua · ‎06-13-2008

Hi Andrei,

this is the main reference I know of:

http://www.cisco.com/en/US/docs/ios/voice/tcl/developer/guide/tclivrv2.html

If you need more assistance you would need to engage Dev Support Services.

Regards,

Riccardo

jbyron · ‎06-13-2008

If using CVP with IPCC, the survivability.tcl script does what you want. It was not clear from your question whether you are using IPIVR or CVP.

Janet