Unanswered Question
Jun 13th, 2008
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I am installing the CCM 5.1, in the IP PHONES (7911G) is show the buttons: Redial, Newcall, MSG!

My solution don't have voicemail, I want exclud the button softkey MSG. How can I do it?


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Rajesh Revuru Fri, 06/13/2008 - 08:40
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You can do that from Device->Device Settings->Softkey template

If you have already created a template, edit it.If you have not, you have to create a new one by copying the Standard user and chaning the layout.

You would have to change layout for "on-hook" call state.

Following is the cisco doc


pgcristovam Fri, 06/13/2008 - 08:44
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I create a new softkey-template based in standard user.

In "on hook" there are 3 items (Redial, Newcall and ForwardAll.

In telephony show-me 4 items (Redial, Newcall, MSG and ForwardAll)

I want that don't show me MSG option. Just the 3 items (Redial, Newcall and Forward All equal the softkey-template created for me!


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