Issue with Extension Mobility

Answered Question
Jun 13th, 2008
User Badges:

Hi, I am setting up Extension Mobility for the first time with a Call Manager 6.1 system.


When I log into another phone, the ext does switch to my primary one but when I try to call my extension my regular desktop phone rings and not the phone with extension mobility.


I have a 7940 phone on my desk with ext 1061. I also have a 7921 configured with Extension Mobility. I can log into the 7921 fine, it will reset and take the extension number of 1061 of my desktop phone. When I place a call from the 7921 it looks like it is coming from 1061 and I can access my voice fine. When I try to dial my ext number either by direct dial or extension number though only my desktop phone rings and not the 7921.


Am I missing what Extension Mobility is supposed to do or am I making a rookie mistake? Any help is appreciated.

Correct Answer by Chris Deren about 8 years 11 months ago

Is the DN 1061 on the phone and the device profile in the same parition? In order for both of them to ring at the same time that needs to be the case.


Chris

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 5 (1 ratings)
Loading.
Correct Answer
Chris Deren Fri, 06/13/2008 - 09:28
User Badges:
  • Super Silver, 17500 points or more
  • Hall of Fame,
  • Cisco Designated VIP,

    2017 IP Telephony, Contact Center, Unified Communications

Is the DN 1061 on the phone and the device profile in the same parition? In order for both of them to ring at the same time that needs to be the case.


Chris

RoyalPlastics Fri, 06/13/2008 - 09:49
User Badges:

That was it Chris!


Wow thanks so much, a 5 minute fix that would have taken me a very long time to find.


Thanks


Chris Deren Fri, 06/13/2008 - 09:57
User Badges:
  • Super Silver, 17500 points or more
  • Hall of Fame,
  • Cisco Designated VIP,

    2017 IP Telephony, Contact Center, Unified Communications

Glad it worked for you.


Please rate all useful posts!


Chris

Actions

This Discussion