Mobile Connect when calling from External

Unanswered Question
Jun 13th, 2008
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I have an interesting problem with Mobile Connect on a Callmanager 6.1.2.


When Mobile Connect is programmed on a extension and a user from outside calls the phone, they hear a single ring and then silence until the call is answered or is sent to voicemail. If I remove the Mobile Connect Profile for the extension, the caller hears the normal cadence of rings. Other testing shows that this does not seem to affect calls from IP phone to IP phone.


Any ideas.

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joshuamarsh Tue, 08/19/2008 - 15:37
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Any luck w/ a solution on this one? I am seeing the same issue.


Thanks,

J

Chris Deren Tue, 08/19/2008 - 15:49
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    2017 IP Telephony, Contact Center, Unified Communications

Are you using H323? If so you need to set progress indicators on the dial-peers.


Chris

joshuamarsh Tue, 08/19/2008 - 15:52
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GW is running H323 w/ a "progress_ind setup enable 3" on the voip dial-peers.


Thanks.

lpaquin Tue, 12/09/2008 - 06:50
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Did you find a solution to your problem ? I have the same issue.


Louis

joshuamarsh Tue, 12/09/2008 - 14:02
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Have a look at: http://www.cisco.com/en/US/tech/tk1077/technologies_tech_note09186a0080094c33.shtml.


1. Configure the voice call send-alert Cisco IOS global configuration command in the terminating gateway/router.


This command enables the terminating gateway to send an alert message instead of a progress message after it receives a call setup.


HTH, please rate if so.



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