Recently, after we upgraded successfully to Unity 5.0.1, the bahavior of unidentified callers within Outlook has changed. We use Exchange 2003/Outlook 2003.
Now, when a caller from outside our enterprise calls, we get the 10-digit calling number, as desired (user sees a new email with "Message from 1234567890." However, when an unidentified caller from outside out enterprise calls, the user sees "Message from ".
I went into the Advanced Settings tool, and tried to customize the behavior of unidentified callers. The problem is that Unity classifies everyone from outside the enterprise as unidentified. So if I change the bahavior to just say "Message from Unidentified Caller," as opposed to "Message from %CALLERID%" within the AST, everyone that calls in from outside is shown as Unidentified Caller. This means that all calls from outside show up as "Message from Unidentified Caller."
How do I tell Unity, via the AST, to show us (in the Outlook subject line) the 10-digit calling number for regular calls (Message from 1234567890), and show us "Message from Unidentified Caller" for only those calls that are passed to us without any calling party data?