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IPCCX Upload doc

glenn.martindell
Level 1
Level 1

‎06-13-2008 10:19 AM - edited ‎03-14-2019 02:22 AM

Does anyone have any examples of how to either upload a document to the repository from a script or how to write a variable value to a doc in the repository?

Thanks,

Glenn

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ebreniz
Level 6
Level 6

‎06-19-2008 11:10 AM

In an HA environment, the XML document can be stored in the Repository and will be replicated to the other node. This is what I've done with all my XML documents and dynamic prompts (e.g. message of the day). There is a bug relating to the uploading of XML (non-TXT) files to the Repository; the workaround is to write the document to disk first, before using the Upload Document step to store the document in the Repository (a valid CRS user needs to be specified in this Step - use the Get User step to retrieve the User variable from a string containing the user). You would have to reset the value manually, andyou'd only have a 'count value'.

The Call Contact Variables get written to the Call Contact Detail Records with IPCCX, not the CallManager CDR records. The are a couple of new Historical Reports which can be used to extract information regarding these variables, but I haven't used them myself. A custom report may be required.

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glenn.martindell
Level 1
Level 1
In response to ebreniz

‎06-19-2008 11:31 AM

Thanks for the reply.

I've written the doc to disk first which works fine but the upload to repository fails.

My confusion is finding out why the upload is failing. I'm not sure if my user is incorrect or one of my other variables. Are there any logs that will tell me this info?

Do you have any example scripts I could look at to see how you've done this?

I'm not sure what you mean by "You would have to reset the value manually, andyou'd only have a 'count value'."

Thanks,

Glenn

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pklos
Level 4
Level 4
In response to glenn.martindell

‎06-19-2008 11:35 AM

1. Get User

2. Authenticate User

3. Upload Doc (remember about proper language)

Use reactive debugging to find where is yours problem.

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glenn.martindell
Level 1
Level 1
In response to pklos

‎06-20-2008 08:23 AM

I've done these three steps. Can I use my CRS admin account or do I need another user.

Reactive debug doesn't tell me why the step is failing.

Thanks,

Glenn

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clientbplc
Level 1
Level 1
In response to glenn.martindell

‎07-17-2008 05:24 AM

Hi,

I tested the last email.

It's work fine.

See you.

Best regards.

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