06-13-2008 10:58 AM - edited 03-15-2019 11:15 AM
I added a CP7916 Expansion module to a 7970 phone.
I have a 2811 router with ccme v. 4.3.1
I am unable to add 7916 in telephony-service.
load 7916 gives an error.
Pls assist.
Thank you.
Dimitris
Solved! Go to Solution.
06-14-2008 11:31 AM
Even if don't have load, that doesn't matter as long you configure tftp-server for the modules that are requested at boot. To see which they are, "debug tftp-events" and "term mon"
06-13-2008 11:38 AM
Hi Dimitris,
I don't think the 7916 is actually supported as a 7916 load as of yet. The docs are a little ambiguous to say the least. The other problem is that the 7916 is not supported with the 7970 :(
Cisco Unified CME 4.3 Supported Firmware, Platforms, Memory, and Voice Products
http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/requirements/guide/cme43spc.htm
The Cisco Unified IP Phone Expansion Module 7916 extends the capabilities of the Cisco Unified IP Phone 7962G, 7965G, and 7975G models only.
Call-control compatibility
Cisco Unified Communications Manager 4.2(3) SR3a, 4.3(2), 5.1(3)b, 6.1(1), and later; Cisco Unified Communications Manager Express 4.1, 4.2, 4.3, and later
*** Cisco Unified Communications Manager Express 4.1 and 4.2 configure the Cisco Unified IP Phone Expansion Module 7916 as a Cisco Unified IP Phone Expansion Module 7914.
http://www.cisco.com/en/US/prod/collateral/voicesw/ps6788/phones/ps379/data_sheet_c78-468673.html
Hope this helps!
Rob
06-13-2008 12:11 PM
just to add something to the great info from Rob
Q. Does Cisco Unified Communications Manager Express (CUCME) support the Cisco Unified IP Phone Expansion Modules 7915 and 7916?
A. Cisco CUCME will support the Cisco Unified IP Phone Expansion Modules 7915 and 7916 starting with Version 4.1 and 4.2 (configured as Cisco Unified IP Phone Expansion Module 7914s). CUCME version 4.3 and greater will support all 56 keys and modules will be configured as Cisco Unified IP Phone Expansion Modules 7915 and 7916.
HTH
javalenc
if this helps, please rate
06-14-2008 11:19 AM
OK, that is clear to me, but why I can't use the :
load 7916 xxxxxxxxxxxx
under telephony-service?
06-14-2008 11:31 AM
Even if don't have load, that doesn't matter as long you configure tftp-server for the modules that are requested at boot. To see which they are, "debug tftp-events" and "term mon"
06-15-2008 05:29 AM
You may try creating a custom ephone type, after that you should be able to configure load.
07-01-2008 05:33 AM
Can you pls give me instructions how to do that!
07-06-2008 08:48 AM
Hi,
I did find my way to an ephone-type 7916.
I have one Q and one problem.
Q: is it utf8 or not?
Problem: even though 7916 is now available I am unable to see the display lines!
Thank you
07-06-2008 09:13 AM
Hi,
so far nobody has found the the way to display non-ascii characters in the phones display.
If you configure something for the module, it doesn't show anything ?
07-07-2008 12:40 PM
Hello,
can you post the "ephone-type 7916" Command's ?
I have Problem to define this Module.
Thanks
07-14-2008 12:10 PM
tftp-server flash:phone/7916/B016-1-0-2.sbn alias B016-1-0-2.sbn
ephone-type 7916 addon
device-id 230
device-name Cisco IP Phone 7916 24-Button Line Color Expansion Module
num-buttons 24
buttons lights are off
no lines will be displayed!!!
telephony-service
load 7916 B016-1-0-2
ephone x
device-security-mode none
video
mac-address xxxx.xxxx.xxxx
after-hours exempt
username "user" password 000
paging-dn 1
type 7975 addon 1 7916
keep-conference endcall
button 1:x 2:x
Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: