Name To User Step

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Jun 13th, 2008
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I'm running CRS 5.0(1)433 Premium with CUCM 6.1.1.2000-3. Users are defined in CUCM and can be seen in CRS. Yet, name to user in a script fails to find any users. Suggestions?

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ebreniz Thu, 06/19/2008 - 11:19
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Run the Nuance Automatic Speech Recognition (ASR) Refresh Task.

If the names are still not recognized, stop and restart the CRA Engine.

For more information about resolving Cisco CRA and Customer Response Solutions (CRS), refer to these document:


http://www.cisco.com/en/US/products/sw/custcosw/ps1846/prod_troubleshooting_guide_chapter09186a0080193f35.html

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