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Name To User Step

smfoy
Level 1
Level 1

‎06-13-2008 11:21 AM - edited ‎03-14-2019 02:22 AM

I'm running CRS 5.0(1)433 Premium with CUCM 6.1.1.2000-3. Users are defined in CUCM and can be seen in CRS. Yet, name to user in a script fails to find any users. Suggestions?

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ebreniz
Level 6
Level 6

‎06-19-2008 11:19 AM

Run the Nuance Automatic Speech Recognition (ASR) Refresh Task.

If the names are still not recognized, stop and restart the CRA Engine.

For more information about resolving Cisco CRA and Customer Response Solutions (CRS), refer to these document:

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/prod_troubleshooting_guide_chapter09186a0080193f35.html

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