We are setting up a UC520. It seems by default that if the user is currently on a call and receives another call, they are notified on their display and can go ahead and put the first call on hold and then grab the second.
A couple of questions:
How can I only permit one call to go to the handset and all other calls then go to voicemail?
How can I create TWO monitor buttons on another phone (say for the secretary) so that he/she may 'see' if the user is currently on 1 or 2 calls?
Thanks for helping me out!