I'm having a problem with attendant Console that's rather annoying and i'm unable to get it to work!
When I attempt to connect using the software the sw returns the error "Not a valid device. Specify another device", and I find that I don't get an option to select anything other than the Person_DeviceProfile rather than the MAC address of the phone they are logged on to. I also found that in the xml file under the data folder in Windows gets populated with Person_DeviceProfile too - but overwriting this with the MAC address of the phone has no effect.
Interestingly enough is that if I were to log out of EM, and use the extension number of the logged out phone in Attendant Console, it works fine and as expected. It's as if the Device Profile has no concept of access to the phone.
So far I have made sure that all devices are associated with the ac user; I have associated the physical phone with the End user (as well as the device profile obviously), and also done the usual uninstall/install of sw and restart of services.
Version is CallManager 6.
Any other suggestions? Much appreciated!