CCM6.0 - Personal Address Book as Customer Database

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Jun 14th, 2008
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I have a client who was asking if he could utilize the "Personal Address Book" feature, a user can administer from the ccmuser page, as a database for all of his clients?

The idea is for when his employees need to look a up a particular contact/client all they need to do is press the Directories>Personal Address Book and do a search.

Could a csv file possibly be loaded to populate the fields? Just a thought?

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stephan.steiner Mon, 06/16/2008 - 09:12
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Well. the data is in the database so using AXL you should be able to enter records into that database (from a CSV file or whatever you like).

hbarrera2 Mon, 06/16/2008 - 09:20
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Interesting...Is their any good documentation from cisco on making adjustments to the database on ccm 6.x?



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