Have a question about how can we discipline our phone users.
We are using CUCM 6.0(1). Let me explain the problem.
It's not the rare case when an IP Phone user has got several line appearances (LA), or lines.
Let it be 2 LAs for simplicity in my example for target user (the one who receives the incoming calls).
a) Please imagine the situation when the user has got an active call: it means he has a conversation with somebody. b) Then 2nd incoming call arrives onto 2nd LA: it means the user can see that his 2nd LA's change its display status.
The user can see calling pty number or name, if available. The short sound might also occur, as I can remember.
c) Then user decides should he answer the call or not. If not, he simply doesn't answer 2nd LA until it disconnects. No criminal at all.
d) Later calling pty makes a complain to system administrator about the target user does not answer the incoming call while this user is in the office and near his desk phone.
e) On the other hand target user can deny the fact he saw the incoming call from appellant (user who is complaining).
Would it be possible to force the autoconnection or something functionality for such a kind of users ?
You know, irrespective of target user's wilingness to answer incoming calls, make all his incoming
calls answered in forced mode ? Of course, this should be accomplished only for state where at least
one active call exists for target user.
The principal methodology and specific implementations of course can be different in comparison of my description.
All the ideas will be highly appreciated.