I have a Unity 5.0 in unified messaging installation with Exchange 2003,
A handful of users are getting the offline conversation. They import ok and the system does not throw an error when the user attempts to access their mailbox via phone, but they get the offline prompt.
They can only get to their offline messages which are piling up in the message queue folder.
These users are on same exchange server and on the same message store as users with no problems.
Is there a way to check mailstore access for an individual account by Unity? All the AD permissions for these users look identical to good users.