IPCCX Phone Agent

Unanswered Question
Jun 16th, 2008

Hi


I have som users that will like a phone button (one not used from before) to be able to do the phone agent Ready or not ready state.


Is there any that can help in this ?


/Soren


  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 4 (1 ratings)
Loading.
knudsen-s Mon, 06/16/2008 - 04:04

Hi


Thanx for you reply, Yes and no. I will like the ready / not ready state to be activated not activated when the users push a phone button (not softkey). So map it like a service to a button.


Any idee


/Soren

engineercbs Mon, 06/16/2008 - 04:21

Its only idea, but must work.


You need to create "Device->Device Setting->Phone Button Template" in UCM.

Where as one of the button choose "Service URL".

Then apply it Template to the phone.


Then in phone configurations choose "Add a new SURL" and enter the IPPA URL.


Something like that.

knudsen-s Mon, 06/16/2008 - 04:37

Hi


thanx for the reply.


Yes, but I will need the attribs to do the select /deSelect in that ....



I do not knbow that ???


/Soren


Actions

This Discussion