IPCCX Phone Agent

Unanswered Question
Jun 16th, 2008


I have som users that will like a phone button (one not used from before) to be able to do the phone agent Ready or not ready state.

Is there any that can help in this ?


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Overall Rating: 4 (1 ratings)
knudsen-s Mon, 06/16/2008 - 04:04


Thanx for you reply, Yes and no. I will like the ready / not ready state to be activated not activated when the users push a phone button (not softkey). So map it like a service to a button.

Any idee


engineercbs Mon, 06/16/2008 - 04:21

Its only idea, but must work.

You need to create "Device->Device Setting->Phone Button Template" in UCM.

Where as one of the button choose "Service URL".

Then apply it Template to the phone.

Then in phone configurations choose "Add a new SURL" and enter the IPPA URL.

Something like that.

knudsen-s Mon, 06/16/2008 - 04:37


thanx for the reply.

Yes, but I will need the attribs to do the select /deSelect in that ....

I do not knbow that ???



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