CM 4.1 incoming call tagging

Answered Question
Jun 16th, 2008
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Hi everyone,


I've been going through CM features but I couldn't find one that would match my need: we recieve calls from dozens of partners on a daily basis, and it would be neat to know who's calling before we answer the call. So, what I would like to do is adding a tag to a number, which would appear when that particular number is calling. For instance, make 555-9817 appear as "John Smith". Is there any way to make this work? All help is greatly appreciated, thanks in advance!


Peter

Correct Answer by Jaime Valencia about 9 years 1 week ago

unfortunately the capability is not in CUCM

if this is a call center consider IPCC for the deployment


HTH


javalenc


if this helps, please rate

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Correct Answer
Jaime Valencia Mon, 06/16/2008 - 03:34
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unfortunately the capability is not in CUCM

if this is a call center consider IPCC for the deployment


HTH


javalenc


if this helps, please rate

peter_lengyel Mon, 06/16/2008 - 04:16
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That's what i was afraid of... thanks for the quick reply!


Peter

chris.fortner Tue, 06/17/2008 - 10:16
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Are you not getting caller id information? IE name display of calling party? You could send this to a translation pattern and change calling party information. Not sure if this might be an option for you?

peter_lengyel Thu, 06/19/2008 - 23:11
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hi Chris,

anything that doesn't require further investments is an option for me :)


what exactly shoud i do? can you give me some sort of documentation about this? thank you!

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