06-16-2008 02:39 AM - edited 03-18-2019 09:07 PM
Hi everyone,
I've been going through CM features but I couldn't find one that would match my need: we recieve calls from dozens of partners on a daily basis, and it would be neat to know who's calling before we answer the call. So, what I would like to do is adding a tag to a number, which would appear when that particular number is calling. For instance, make 555-9817 appear as "John Smith". Is there any way to make this work? All help is greatly appreciated, thanks in advance!
Peter
Solved! Go to Solution.
06-16-2008 03:34 AM
unfortunately the capability is not in CUCM
if this is a call center consider IPCC for the deployment
HTH
javalenc
if this helps, please rate
06-16-2008 03:34 AM
unfortunately the capability is not in CUCM
if this is a call center consider IPCC for the deployment
HTH
javalenc
if this helps, please rate
06-16-2008 04:16 AM
That's what i was afraid of... thanks for the quick reply!
Peter
06-17-2008 10:16 AM
Are you not getting caller id information? IE name display of calling party? You could send this to a translation pattern and change calling party information. Not sure if this might be an option for you?
06-19-2008 11:11 PM
hi Chris,
anything that doesn't require further investments is an option for me :)
what exactly shoud i do? can you give me some sort of documentation about this? thank you!
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