using intercom and "regular" extensions w/CCME

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Jun 16th, 2008
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Is there a way to get intercom like functionaliy without having two use to DNs per phone? Seems like having two DNs and two buttons is wasteful and if I recall most tradition PBX/key systems can do this using just the primary extension.



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Rob Huffman Mon, 06/16/2008 - 06:01
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Hi Diego,

The use of two seperate lines is due to the "Auto Answer" function associated with Intercom. You wouldn't be able to configure a single DN to Auto Answer for an Intercom call but not Auto Answer a non-Intercom call. It is actually recommended to include an Alpha character in Intercom DN's so that they cannot be accidentally dialed. Have a look at the suggetions in this good CME doc;

Hope this helps!


DIEGO ALONSO Mon, 06/16/2008 - 09:40
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Thank you sir. The link looks to be very helpful.




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