A strange one...Calling party redirects to one person....

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Jun 16th, 2008
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A employer within my company is having a problem whereby, they dial an extension or external number, but there phone always dials the same extension internally for no reason.. any ideas are welcomed on this one.

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egrinkin1 Mon, 06/16/2008 - 06:20
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Did you check the partition and calling search space?


Sounds like the phone is set up for PLAR. With PLAR any time you go off hook a specified extension is dialed for you. Typically security or another 24 manned extension.


HTH



jvweigand Mon, 06/16/2008 - 06:26
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You should also be able to use the Dialed Number Analyzer tool for that user's phone to see exactly what's happening.

hellspire69_2 Mon, 06/16/2008 - 06:32
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Its definetly not plar but it is exactly the same sort of thing as PLAR except its very random an choose one person an keeps on Dialing them.. CSS are all correct as per the whole company nothing has changed, as i said really strange an random..


I have checked the DNA, shows no evidence of mis-direction as of yet..

egrinkin1 Mon, 06/16/2008 - 06:34
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This might be too simple, but is there a stuck Speed Dial button?

Rob Huffman Mon, 06/16/2008 - 06:50
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Hi Daniel,


Sounds like a bug. Can you provide the CCM Version, IP Phone model and Phone Firmware.


Thanks,

Rob

Kid Dynamite Mon, 06/16/2008 - 08:13
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Is it just the one handset that does it?


A bit of a stab in the dark but I have noticed a lot of random issues (Not hanging up, dropping calls, transferring to wrong numbers, screen freezing, re-booting themselves) with 7960 where they do odd things now and then and have had to be replaced.


If it is just that one handset in the office... I would try swapping it over with a new one and seeing if the problem persists.

egrinkin1 Mon, 06/16/2008 - 09:06
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I totally agree. I was thinking maybe the first softkey is sticking, since the number the set dials keeps changing and it's not a stuck SD.


You'd go off hook and the first softkey is redial. Maybe the issue? If there's a bug, I'm sure Rob will find it!



hellspire69_2 Mon, 06/16/2008 - 11:45
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It was two handsets, but the other one just decided to stop doing it after i threw it around the room two or three times.. ;) its only the one at the moment as the other seems to be ok now... In response to ya last comment... I could delete the phone an totally reset everything, but i would rather find out what the route course is.. ^_^


go rob!! :)

Rob Huffman Tue, 06/17/2008 - 04:38
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Hi Daniel/Liz,


I spent a few hours last night looking for Bugs in either the CCM version or Phone firmware and came up empty (sorry:(


The only Bug even close had to do with cleared "Call History" lists dialing the last empty entry but this doesn't sound like the issue here. I'm guessing that a reset of the offending phone via CCM will clear the problem.


Hope this helps, again, sorry that I couldn't find a definitive answer.

Rob

hellspire69_2 Tue, 06/17/2008 - 05:20
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Thanks so much Rob very much appreciated! its a shame we cant come to the bottom of this one but hey ho! Ill just delete the phone from CCM an redo everything in the vein hope it corrects the issue.. :) once again thanks everyone for their input.



Dan

Rob Huffman Tue, 06/17/2008 - 05:41
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Hi Dan,


You are most welcome my friend! Before you delete/reinstall the IP Phone. Can you try a reset via ccmadmin. If that doesn't work then perhaps an actual disconnect will.


I am still determined to find out the answer to this issue. What exact 4.2 version are you running (with SR's)?


Take care and I hope that you don't have to resort to the proverbial "telephone torture test" here for this ;-)

Rob

hellspire69_2 Tue, 06/17/2008 - 05:46
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Sorrrry!! i went ahead and killed the phone already.. :) I had already done many phone resets though and it still hadnt corrected the problem. Hope the information below can help you out ;)


Your a star :)



ace.dll 5.2.5.0 CCM4.2(3)

aced.dll CCM4.2(3)

AdministrativeReportingTool.exe 4.2(1.021.000) 4.2(3)sr3

Apache Tomcat 4.1 CCM4.2(3)

ASTIsapi.dll 3.3.2.0 4.2(3)sr3

AudioTranslator.exe 4.0.0.3 4.2(3)sr3

Aupair.exe 4.2.3.10039 4.2(3)sr3

AupairChangeNotify.dll 4.1.0.11 4.2(3)sr3

AuthFilt.dll 4.0.0.0 4.2(3)sr3

AVVIDCustomerDirectoryConfigurationPlugin.exe 4.1.0.18(0) CCM4.2(3)

bootp.exe 2.0.2.2 CCM4.2(3)

BulkAdministrationTool.exe 5.2(3c) 4.2(3)sr3

CallBackService.exe 3.3.2.3 4.2(3)sr3

CBBDBChangeNotify.dll 3.3.0.1 4.2(3)sr3

ccm.exe 4.2.3.20339 4.2(3)sr3

CcmPerfMon.dll 4.2(3)sr3

CCNTEST.EXE CCM4.2(3)

cdpintf.dll 4.0.0.0 CCM4.2(3)


hellspire69_2 Tue, 06/17/2008 - 07:00
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I have had no complaint thus far so all does seem well at the moment time will tell though! :) thanks for the advice

uldericonucci Tue, 07/08/2008 - 06:25
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Hi hellspire69,


the same thing you had described happens to me. I have noticed that we are using the same phones firmware, version 8-3-2S. I have tried to upgrade to release 8-3-5S. I will tell you if this fix the problem.

Regards,


Ulderico


hellspire69_2 Tue, 07/08/2008 - 06:38
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Thanks alot, Its happening to more phones here now, one person keeps going straight to the MD... quiet funny to be honest.. :)


Thanks for the info, an more if it works ;)


Regards


D

mightyking Tue, 07/08/2008 - 07:18
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Try the following:


1)Unplug the cable from the phone

2)Hold the # key and replug the cable back

3)Do not release the # key and hold it for about 10-15 seconds

4)Wait until the lines start flashing

5)As soon as the lines flash, release the # key and dial the following digits using the phone keypad (1,2,3,4,5,6,7,8,9,*,0,# in the order. You have 10 seconds to dial all digits. If you fail to dial within 10 seconds, you may need to start over.


This a factory reset and it does the magic. The phone releases the old firmware and downloads the new one.


The upgrade procedure may take up to 5-7 minutes for each phone.


MK



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