Calls Stuck in the Statistics tab of CAD

Unanswered Question
Jun 16th, 2008

When you are logged in to the CAD and you follow the menu path - File - View - ACD Statistics - click on tab Statistics it shows 16 calls waiting in queue however all agents are in ready. See attachment.

The calls have been lingering for over 2 weeks and I need to have them cleared. Any suggestions? We have CAD/CSD Product Suite Vesrion Version)


Sandy M.

I have this problem too.
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htarra Fri, 06/20/2008 - 06:48

Have you create in the 'Device Target' for each telephone a label for the Outbound Dialer Routing Client?

smiranda8 Fri, 06/20/2008 - 08:51


Thanks for your response. I dont have a tech right now who can answer this for me. Do you have any doc on how would this be accomplished?


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