CM Upgrade 4.x to 6.x and AC

Unanswered Question
Jun 16th, 2008

Upgrading servers and app from CM 4.0.2 to 6.1.2. Thru preliminary testing, we have found that when 6.1.2 is in place, the Attendant Console speed dial entries are not carried over. We have many end users who have custom configured their speed dial settings in AC and when the new system is brought online all the custom speed dial entries are gone.

Is there a utility or procedure to export the existing Speed Dial settings

to the new system?

Thanks for any assistance you can provide.

I have this problem too.
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Kelly Dodd Mon, 06/16/2008 - 14:36

Thanks for the quick replies to both.

Unfortunately, it looks like I'll have to follow the document the AC procedure as I cannot perform a major upgrade and at the same time visit PC's that are located through out a municipal county. I'll have to depend on the end user to record their speed dial settings.

We need an export tool...

Anyway, thanks for the help.

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