06-16-2008 11:22 AM - edited 03-15-2019 11:18 AM
Hello Folks,
I am trying to dial 0 for the assitance but I receive a message stating " Your call could not be placed". I am pretty sure it's something about Partition/CSS but I don't seem to be able to figure it out. Here're some ditails:
MPE main number = 8800
Partition: PT-Special-Numbers
0(zero)is a translation pattern which gets transfered to 8000 for the receptionist. When I dial 8000 from the MPE it works but not the "0"
Partition:PT-Special-Numbers
CSS: CSS-Transaltion.
CSS-Translatin contains:
PT-PSTN
PT-Phones
PT-Special-Numbers
End users:
Partition: PT-Phones
CSS: CSS-Device
CSS-Device contains:
PT-Phones
PT-Special-Numbers
PT-PSTN (for outbound calls)
End users are able to dial any extensins or 10 digits number in and out to/from meeging place Express. The only option which is not working is dialing 0 for assistance. And I know it's becaue 0 is a translation Pattern but I don't understand why it's not working. Thank you all for shading some lights.
Thanks,
06-16-2008 12:00 PM
Hello,
The MPE is added as a gateway or trunk in Callmanager. The inbound CSS on this gateway or the CSS set on the gateway should match the partition in which translation pattern 0 exists.
06-16-2008 12:13 PM
Thanks for the reply Shanky. The MPE is configured as an H.323 GW and the CCS-GW contains the PT-Special-Numbers partition which allows people to call MPE from outside. But the thing that I don't understant from your reply is what dialing the 0 from the meeting has to do with GW? I am already in the meeting and would like to dial 0 to reach the receptionist. This is an internal call and CCM will handle the call. Am I mistaken?
06-16-2008 12:23 PM
Think that, when you dial 0, the call should be like a transfer, and the call that dials 0 is being placed by Meetingplace Express. From Callmanager's perspective this is an inbound call placed into the system by the H323 gateway (a.k.a MPE).
06-16-2008 12:38 PM
Thanks for the detail, I understand better now. But as I told you the CSS of the GW (CSS-GW)contains the Partition (PT-Special-Numbers)in which the MPE is and that's why people are able to dial into the MPE from outside. But I don't understand wht 0 is not working.
06-16-2008 12:45 PM
Are end users able to dial 0 ?
06-16-2008 12:47 PM
Yes they are!!!!
06-16-2008 01:32 PM
So from MPX, when you dial out 0, do you hear a fast busy or Annunciator message (your call cannot be completed as dialled).
06-16-2008 07:20 PM
There's no fast busy. A message from MPE stating "Your call could not be placed. You will be sent to the meeting". The message is definitely coming from MPE.
06-17-2008 07:06 AM
Are you dialing 0 once you are logged into MPE or before ? Is the user allowed to dial out in MPE?
06-17-2008 08:02 AM
I dial 0 when I am already in the meeting to reach the receptionist and "Yes" the users are allowed to dial out. They're able to dial any extensions and call out through the PSTN network and all work fine. The only issue is with dialing 0. Very strange, isn't it?
06-17-2008 09:46 AM
Hi MK/Shanky,
I was working with someone having this same issue and he hadn't mapped where "0" is supposed to route to;
Here is the info for MPX
Step 1 Log in to Cisco Unified MeetingPlace Express and click Administration.
Step 2 Click System Configuration > Usage Configuration.
Step 3 Configure the following fields:
â¢Dial attendant on timeout-Set this field to Yes.
â¢**Attendant phone-Enter the help desk or attendant phone number.
Step 4 Click Save.
Check out page 46 of this doc;
Hope this helps!
Rob
06-17-2008 10:10 AM
Hmm, that makes sense..this may have been the problem. I will check my MPX at office and see how it is setup.
06-17-2008 11:43 AM
Thank you very much Rob/Shanky. It resolved my problem.
Shanky, I appreciate your patience and
Rob, you're the best man.
Cheers,
MK
06-17-2008 01:50 PM
Hi MK,
You are always welcome my friend :) Glad to be of some small help here.
Take care,
Rob
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