06-16-2008 12:04 PM - edited 03-14-2019 02:23 AM
Currently have CCM 4.2(sr3) deployed with 3 call center agents, how do I generate a report detailing weekly, monthly etc statistics?The extensions are configured as CTI route points.
06-16-2008 08:00 PM
The reports are going to come from the call center side, is this express or enterprise. IPCC?
Thanks,
Chad
06-17-2008 05:20 AM
We have CCM 4.2(sr3) Enterprise deployed.
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