Scripting the Ability to Log Agents Off queue a certain time

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Jun 16th, 2008
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Hi,


Is there a way that anyone knows off to logg the agents off the queue at a certain time in the morning.


The reason is that some of our staff leave their agents logged in and it effects our script in the morning when the morning staff member comes in late. As it is supposed to go to a specific message and if someone is logged in it cant...


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Riccardo Bua Tue, 06/17/2008 - 06:22
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  • Cisco Employee,

Hi,


would you please clarify wherever this is UCCE or UCCX and your current release?


Regards,


Riccardo

gadgetjod25 Tue, 06/17/2008 - 14:01
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Oh Sorry.


Yeah it is IPCCX and is version 4.0(4.


Cheers,


John


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